Any complaints about the secured deposits can be made to us, our Supervisor, our approved dispute resolution scheme, or the Financial Markets Authority.
In the first instance complaints should be made to Welcome’s Chief Executive Officer:
Level 1, 24 Porter Drive
Havelock North 4130
Phone: 0800 WELCOME (0800 935 2663)
Email: [email protected]
If you are still not satisfied, you may complain to our Supervisor:
Covenant Trustee Services Limited
Level 6, 191 Queen Street
PO Box 4243, Shortland Street,
Auckland 1140
Phone: 09 302 0638
Email: [email protected]
You may refer your complaint to Financial Services Complaints Ltd (FSCL) – a Financial Ombudsman Service. FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you. You can contact FSCL at:
Level 4
101 Lambton Quay
PO Box 5967
Wellington 6145
Phone: 0800 347 257 or 04 472 FSCL (472 3725)
Email: [email protected]
Complaints can be made to the Financial Markets Authority through its website, www.fma.govt.nz.
